Getting help
FleetAI is free and made by a small team. Here is the quickest way to an answer, and how to switch it off.
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Get in touch
Write to us on WhatsApp or LinkedIn. Say whether it is the web app or the MCP server — and which client — what you asked, and what came back. Never send your Wialon token or your API key: we do not need either to help.
The common fixes
- Most MCP problems are the connection or the sign-in, and the troubleshooting list on the MCP page covers them: no fleet tools, being asked to sign in again, a token that does not authenticate.
- Setup for each MCP client — Claude, ChatGPT, Codex, Cursor, VS Code and others — is on the MCP page.
- Questions about the web app — what it reads, where your data goes — are answered in the FAQ.
Revoke access
In Wialon, open your user settings → Access tokens and delete the token. For the MCP server it is the one named “FleetAI MCP”; for the web app, the one you created for it. Access ends the same second, for every client holding it.
The plugin and the skill
The Claude Code plugin and the skill are published at github.com/assettrackhq/wialon-mcp. A bug or a wrong answer from the skill is best reported as an issue there.
Wialon itself
FleetAI is not affiliated with Gurtam and is not Wialon support. For the account itself — units, hardware, billing, users — ask whoever provides your Wialon service.